In addition to developing innovative products Firefly has invested in an experienced Field Service team to provide technical advice to our direct customers. We can support you through training, telephone advice and in-field support. Our after sales service is underpinned by a Five Year “Return to Base” warranty. Our overall aim is to help your teams to gain the knowledge and skills they need to operate your hybrid fleet.
Five Year Warranty Commitment
Firefly offers a market leading five year return to base limited warranty FREE with every Cygnus® Hybrid Power System. Since 2007 we have developed a comprehensive and detailed knowledge of hybrid technology and this warranty underlines our confidence in the quality and reliability of our products.
In the unlikely event that your hybrid develops a fault in the first five years from date of purchase all you need to do is return the unit to our factory and we will repair it free of charge. We normally undertake to complete repairs within three working days in order to minimise interruption.
As you would expect our warranty won’t cover misuse, improper installation and normal wear and tear. Your warranty will be invalid if you make any unauthorised modifications or use non-approved parts. Storage technology performance will vary with site usage and storage practices and isn’t warranted.
In order to keep your warranty validated you should contact our operations team to arrange regular annual services. If you have any questions about your Cygnus® Hybrid Power System don’t hesitate to call us.
Return to Base
Once our Field Service Engineer has established that your hybrid needs to be returned to our factory for further diagnostics or repair, you will need to arrange transportation. All parts and labour are completely free of charge in the event of a warranty claim. We will also provide you with a written report explaining the work undertaken, and where relevant likely causes of the problem and any recommendations. Repairs at our facilities normally taken about three days. We will let you know when these are complete, and you can then arrange collection.
Getting the Best from Your Hybrid Fleet
We are also able to work with you to develop appropriate procedures and policies for your teams to follow. For example, implementing suitable pre-dispatch and off hire checks can help to minimise on site issues. Don’t forget to book an annual service to ensure that your warranty continues to be valid.
It is crucial that suitable depot storage and charging facilities are available to ensure storage system life is optimised. Keeping hybrids on trickle charge is essential when not in use.