Operation & Maintenance
It’s all very well investing in this technology. However, you need to know that it will work as expected and will continue to work over the years. You need to ensure you get the expected return on investment and that the system performs as well as it can all of the time.
Firefly has a purpose-built cloud based monitoring platform, which not only allows you to report on the performance of the system, and the savings you are making, but supports your operations team and allows us to support you wherever the units are around the world. Our Remote Fleet Management (Glow RFM) service ensures that maintenance can be planned and actioned effectively. Should any problems arise the system will provide early warning and allow for proactive intervention to ensure maximum uptime and minimum interruption.
In addition to supplying user manuals, if you are running a fleet of units we can provide comprehensive training to your teams to support you in the field. This allows you to meet your contractual service level agreements and keeps your end users happy.
We offer a five year warranty on our systems, we offer a battery replacement service, batteries do wear out and so you need to know that we can support you when this happens. At the end of the units life we will take it back and recycle as much of it as possible. We will even pay you the recycling value.
We have a dedicated team of trained field service engineers available to ensure your assets are working effectively.